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Two Requirements for a Winning Culture… and Great Guest Experience
One of the most memorable and enjoyable breakfast experiences I’ve had while away on business was speaking with front line team members at the San Diego Marriott Grand Marquis. I was in town for a...
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Toughness and Resilience are Skills Your Team Can Learn
There is a big difference between brick walls and speed bumps. And I shared this with my son, because I couldn’t teach him to be taller. At 12 years old, he worked passionately on improving his...
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12 Exalting Phrases Good Leaders Share with Their Teams
Leaders have a tremendous impact on their organization, because the phrases they share with their teams can either produce distrust and apathy or ignite passion and commitment. And the reality is that...
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